Do you have Free Shipping?
All Letters and Packages from Santa’s Workshop will have free shipping.
Do you ship to PO Boxes?
Do you ship outside of the US?
No, unfortunately at this time we will only be shipping to the Continental US.
The Continental United States includes 49 states, all of them except Hawaii.
Sorry for any inconvenience.
How will my letter be postmarked?
Although your Santa Letter will be designed as if it’s straight from the North
Pole, it will be sent in a bigger envelope or package to the parent and/or guardian
of your choice. The inside envelope that includes the Letter and or Package
from Santa Clause will be addressed to the recipient. Their Santa Mail will
have The North Pole Postmark and Special Delivery Stamp. The outside
package can be opened by an adult and left in a mailbox or doorstep at a
time that is perfect for them!
What methods of payment do you except?
You can pay for your Santa Letter with Paypal.
Personal checks and money orders are not accepted at this time.
Sorry for the inconvenience.
How do I place an order for a
Santa Letter(s) and/or Package(s)?
You can order online by clicking here.
When will my Santa Claus letter(s)
and/or Package(s) be mailed and how?
Letters from Santa Claus are mailed and are delivered to the
recipient within five to seven days from the date they are mailed. Orders will
be shipped starting December 1, 2011. We recommend placing your order
at least three weeks before Christmas to ensure your child or loved one
receives theirs in time for the holidays.
Will my Santa Letter(s) and/or
Package(s) arrive before Christmas?
Absolutely! We make it a priority for each child to receive their Letter from
Santa before Christmas morning so they know that Santa is coming to their
house on Christmas Eve. Letter’s by Santa’s Workshop will stop taking
orders December 10, 2011.
If I order a letter for each child in my
house, will they receive the same one?
No. All of our letters are personalized to each individual child. You can order
letters for four different siblings and be assured that each letter will be
different. We include the personal information we receive from you to make
it unique for each child.
Is my personal information given out,
shared or sold?
We do not sell or give out any personal information to third parties. See our
Can I place my order(s) by phone?
No. To guarantee that each personalized Package from Santa is perfect, we
only offer online ordering. It is the safest and most accurate ordering method.
Can I combine multiple orders
into one package?
No. Each order is a separate transaction. Each child will receive their very
own Personalized Letter and/or Package!
Do you sell any of the items individually?
The only product sold individually is the “Peppermint Stick” Package which
is only a Personalized Letter from Santa. All other products are combined
Do you have a Money Back Guarantee?
YES! If you are unsatisfied with your product ordered from
LettersbySantasWorkshop.com we offer a 100% money back guarantee.
Can I receive a discount if I order more
than one Letter and/or Package from
We do not offer discounts on Packages at this time.
How do I personalize my child’s letter from Santa?
During the ordering process, you’ll be asked a few questions about your child.
These answers will tell us things only you and “Santa” would know. The elves
at Santa’s Workshop will then customize a Santa Letter with the information
you provide us with.
Do I get to choose my paper?
Yes! You have the choice of four different styles of high quality stationary.
Is it possible to change an order after it has been placed?
Sometimes it is possible to change an order after it has been placed.
Contact us immediately. To view paper samples CLICK HERE
Have more Questions?
Please feel free to Contact us at firstname.lastname@example.org